Frequently Asked Questions About Parkway Lock & Key
Locked out, rekeying a new house, or replacing a car key that vanished somewhere between the driveway and the kitchen counter? Most people reach a locksmith with one urgent question and a dozen follow-ups. This page collects the answers we give most often, organized by topic, so you can find yours quickly. If it isn’t here, our phone line is open: (877) 824-1139.
Quick overview: Parkway Lock & Key is a full-spectrum locksmith handling residential, commercial, and automotive lock work across all three of our core services – Car Key Replacement, Emergency Locksmith, and Rekey Locks. We work on eight lock brands: Schlage, Kwikset, Medeco, Yale, Baldwin, Mul-T-Lock, Sargent, and Abloy. That range runs from the builder-grade deadbolt on a starter home to the high-security hardware on a commercial suite. Estimates are free, and we tell you honestly when a repair or rekey is the smarter move instead of a full replacement.
- Three services: car key replacement, emergency lockouts, and rekeying.
- Eight brands serviced: Schlage, Kwikset, Medeco, Yale, Baldwin, Mul-T-Lock, Sargent, Abloy.
- Emergency coverage: automotive, residential, and commercial lockouts.
- Free estimates before any work begins.
Pricing & Estimates
How much does locksmith service cost?
Locksmith service for most jobs falls in the range of a single service call plus the specific work you need, and the total depends on the lock, the time of day, and the job itself. A simple rekey is generally the lowest-cost option because the hardware stays in place. Car key replacement depends on the vehicle and the key type. We don’t publish a flat price list here because your situation drives the number, so we quote you directly. Call (877) 824-1139 for a free estimate – you’ll know the price before we start.
Do you offer free estimates?
Yes, our estimates are free. We’ll look at what you have, explain your options, and give you a clear price before any work begins. That way you’re never guessing about the bill when the job is done. If two paths are open to you, like rekeying versus full replacement, we’ll lay out both so you can decide.
Is rekeying cheaper than replacing my locks?
Rekeying is usually the lower-cost option because the lock body stays and only the internal pinning changes. You keep your existing hardware, which matters if it’s a brand you already trust, and you get a full security reset. If your lock is damaged or you want to move up to high-security hardware, replacement makes more sense, and we’ll tell you which fits honestly. For a closer look at the trade-off, see our guide on rekeying versus replacing locks.
Why do car key replacement prices vary so much?
Car key replacement prices vary because the key type varies. A traditional cut key on an older vehicle is a different job than a transponder key or a smart key with a chip and programming involved. Your make and model decide the work, not a flat shelf price. We handle car key replacement without the dealership pricing or dealership wait times, and we quote you upfront. More detail lives on our Car Key Replacement in Key page.
Do you charge extra for after-hours or emergency calls?
After-hours and emergency timing can affect the price, and we’ll say so when you call. The most important thing is that you aren’t hit with surprises after the fact – we give you the number before we head out. If it’s late, tell us what happened and we’ll be straight about it. Call (877) 824-1139 and we’ll sort the details.
Emergency & Response
Do you offer emergency locksmith service?
Yes, we offer emergency locksmith service for automotive, residential, and commercial lockouts. Being locked out of your car, your home, or your business gets an urgent response, not a next-business-day appointment. We’re set up to answer the phone and move on it. When you’re locked out, every minute matters and we respond accordingly.
How fast can you respond?
We respond promptly, and the exact time depends on where you are and what’s in progress when you call. We won’t quote you a minute count we can’t stand behind, because a bad estimate only adds stress. When you call, we tell you honestly how soon we can be there. The best way to get a real window is to call (877) 824-1139.
Can you help if I’m locked out of my car at night?
Yes, a car lockout at night is exactly the kind of job our emergency service covers. We handle automotive lockouts as part of the same service we use for homes and businesses, so you’re not bounced to a different provider at 11 p.m. Tell us the make, model, and where you’re parked, and we’ll take it from there.
Can you rekey or open a lock without damaging it?
In most cases yes, non-destructive entry and rekeying are the goals, and we work toward that first. Damage happens when someone forces hardware with the wrong tool, and we’d rather not put you in that spot. A trained hand on the right lock usually opens it clean. If a lock is already damaged, we’ll tell you before doing anything else.
What should I do while I wait for help?
Stay in a safe, well-lit place and keep your phone charged. If you’re locked out of a car, don’t try to force the door or window – modern vehicles don’t respond to that the way people expect, and the repair cost afterward is worse than the original problem. Make sure the address or location you gave us is the one you’re actually at. Here’s a short sequence we recommend:
- Confirm you’re safe and in a public or well-lit spot if possible.
- Have your ID and proof of ownership or address ready for us to verify.
- Note the exact make, model, and color if it’s a vehicle.
- Keep your phone on and answer when we call for directions.
Licensing, Trust & Guarantees
Are you licensed and insured?
We’re licensed and insured. We’re also certified to work on eight major lock brands across residential, automotive, commercial, and high-security applications, which is the proof most customers actually want to see when someone handles their property. If you’d like to know more about our qualifications before booking, ask when you call. You can reach us at (877) 824-1139.
Do you guarantee your work?
Yes, we stand behind our work. If something we did isn’t right, we want to hear about it and make it right. Our reputation in this trade is built on repeat customers and referrals, so a call-back on a job that didn’t hold up matters to us. Ask about the specifics of our guarantee for your particular service when you call.
Can I verify who’s coming before I let them in?
Yes, it’s reasonable to confirm who’s arriving before you open the door. We’re happy to identify ourselves and the company when we arrive, and you’re welcome to call our number to confirm any job. A legitimate locksmith never rushes your verification. If anything feels off, call (877) 824-1139 to check.
What brands can you actually work on?
We’re certified on eight lock brands: Schlage, Kwikset, Medeco, Yale, Baldwin, Mul-T-Lock, Sargent, and Abloy. That spans everyday consumer hardware like Schlage and Kwikset, premium residential lines like Baldwin and Yale, and commercial and high-security systems like Medeco, Mul-T-Lock, Sargent, and Abloy. From Kwikset to Medeco, we know every level of the lock. If you’re not sure what you have, we can identify it and tell you what’s possible.
- Consumer staples: Schlage, Kwikset
- Premium residential: Baldwin, Yale
- Commercial & high-security: Medeco, Mul-T-Lock, Sargent, Abloy
Do you sell or push hardware, or just fix what I have?
We work with what you have first and only recommend replacement when repair or rekey isn’t the right call. There’s no pressure to upgrade if your current hardware is doing its job. If you want the right lock for your actual security level, not just whatever is easiest, we’ll map that out with you. That might mean staying exactly where you are.
Residential, Commercial & Automotive Services
Do you handle residential locksmith work?
Yes, residential is one of our core services, and it covers everything from new-home rekeying to working on existing hardware across Schlage, Kwikset, Yale, and Baldwin. If you’ve just bought a house and don’t know how many people still have keys, a rekey gives you a clean reset. Renters too – with landlord permission, rekeying a rental is common and quick. Our residential locksmith page covers the full picture.
Do you handle commercial locksmith work?
Yes, we work with businesses, property managers, and landlords on commercial locks. That’s where Medeco, Mul-T-Lock, Sargent, and Abloy expertise matters – hardware that generic locksmiths often aren’t equipped to service correctly. If you manage multiple units or a suite with restricted key systems, we can talk through options that keep control in your hands. Reach the team via our commercial locksmith service.
Do you handle automotive locksmith work?
Yes, car key replacement is one of our three core services. We handle the work a dealership would otherwise do, on a schedule that usually beats the dealership’s wait. Because we also handle residential and commercial, you don’t need to make two different calls if a car lockout and a home rekey land in the same week. If you’re comparing us to a dealer, our car key replacement details break it down.
Do you handle lock installation and rekeying?
Yes, we install locks and rekey existing ones. Rekeying is often the smarter move, and we’ll tell you honestly which option fits your situation – sometimes the answer is “your locks are fine, they just need a reset.” Installation comes up when hardware is worn out or the security level needs to move up. For the ins and outs, our lock installation guide is a good starting point, and our rekey service page covers resets.
Can you help during a break-in or after a lost key?
Yes, a lost key or a break-in is a situation we handle, and a rekey is usually the right first step to make sure unknown keys no longer work. When a break-in has happened, get to a safe place and involve the police first; call us next to secure the lock. We can talk through what needs rekeying versus replacing once we see the hardware. Reach us at (877) 824-1139.
Do you work on high-security systems for property managers and landlords?
Yes, Medeco, Mul-T-Lock, and Abloy are the high-security systems we’re certified on, and they’re the ones property managers and small businesses most often ask about. These setups deal with restricted and patented keyways, which is why generic locksmiths usually can’t touch them. If you’re managing multiple properties, our commercial and property manager service is where to start.
Scheduling, Coverage & Payment
What areas do you serve?
We serve customers across the local area, both residential and business, with a service area that reaches both nearby neighborhoods and surrounding communities. The exact coverage on a given day depends on where our technicians are; the fastest way to confirm you’re in range is to call. Try us at (877) 824-1139 and we’ll confirm before you book.
How do I book a non-emergency appointment?
Call us and we’ll schedule a window that works for you. For non-emergency work like rekeying a new home, adding commercial hardware, or setting up key replacement in advance, a booked appointment keeps things calm and planned. The steps are short:
- Call (877) 824-1139 with the service you need and your address.
- We confirm you’re in range and give a rough price for the job.
- Choose a time window that fits your schedule.
- Have proof of ownership or authorization ready (lease, ID, or property address).
- We arrive, confirm the plan, and get to work.
What payment methods do you accept?
We accept common payment methods and will confirm the accepted options when you call. Tell us what you plan to use, card or otherwise, so there’s no surprise at the end of the job. If you have a payment preference, mention it when booking – that keeps the whole thing clean.
Do I need to be present for the locksmith to work?
For a residential or commercial job, yes – a property owner or authorized person needs to be there. It’s how we confirm the work is wanted and who’s authorizing it. For car lockouts we’ll verify ownership of the vehicle on the spot. Plan to be present or send someone who is authorized.
What should I have ready when you arrive?
Have proof of ownership or authorization ready – a driver’s license, lease, or property documents. For a car, being able to show you own or drive it is enough. For a business, having a manager or keyholder on-site speeds things up. If you’re not sure what counts, ask when you call and we’ll tell you.
Can you fix a stuck or broken lock on the spot?
In many cases yes, we can handle a stuck or broken lock on the spot, though it depends on the hardware and whether we need a specific part. If it’s a brand we’re certified on, we’re in much better shape to resolve it in one visit. Call (877) 824-1139 and describe the behavior – if a lock won’t turn or feels wrong, don’t keep forcing it, since a broken key in the cylinder is a much bigger job than a stubborn one.
Do you offer any kind of maintenance or follow-up check?
Ask when you call and we’ll talk through your situation. For commercial properties and multi-unit buildings, keeping hardware in working order heads off lockouts, and it’s the kind of thing we plan with property managers. For a single home, a quick check of your deadbolts when we’re on-site is usually enough. Mention it when you book.
Key Takeaways
- We cover all three keys of locksmith work: car key replacement, emergency lockouts, and rekeying.
- We’re certified on eight brands – Schlage, Kwikset, Medeco, Yale, Baldwin, Mul-T-Lock, Sargent, and Abloy.
- Estimates are free, and we tell you honestly whether rekeying or replacement fits.
- Emergency service covers automotive, residential, and commercial lockouts.
- We’re licensed and insured, and we stand behind our work.
- Call (877) 824-1139 to confirm coverage, get a quote, or book a time.
Still Have a Question?
Most locksmith questions get answered in one phone call, especially when you can describe the lock, the vehicle, or the situation. We’ll walk through options, tell you what fits, and give you a price you can count on. For emergency lockouts, automotive key replacement, and residential or commercial rekeying, our line is ready. Get in touch at (877) 824-1139 for a free estimate, and we’ll take it from there.
Have a question we didn’t cover? Call Parkway Lock & Key at (877) 824-1139.